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POLICIES


GENERAL INFORMATION:


Cell phone use is not permitted during any yoga classes. Please turn off cell phones once arriving. Please make sure your car is locked, and you put your valuables in your trunk before arriving at the studio. Elite Pole and Fitness provides cubbies to store personal belongings, however, we are not responsible for any loss, theft or damage of personal items. 

SAFETY POLICY:


No one is allowed on poles without an instructor present. No inverting without a spotter/crash mat present. All poles and mats must be wiped down with alcohol before and after use. Proper attire must be worn for all classes (fitted shorts, sports bra/tank top for pole classes). Please no lotion, dangling jewelry or rings on the poles.

LATE POLICY:


Please arrive to class at least 10 minutes prior to start time. If you are more than 10 minutes late to a pole class, we reserve the right to not allow you to attend class or have you warm­-up on your own. If you are more than 5 minutes late to a yoga class we reserve the right to not allow you to enter the class. No student is allowed to attend class without a proper warm­-up. You should be dressed and ready to start your session at the scheduled time. This is a safety issue, and we ask that you respect both our instructors and other students by showing up on time.

REFUNDS & TRANSFERS:


Class cards, New Student Specials, Drop-ins and memberships are non-refundable and non-transferable. The value of your purchase can be used as studio credit. Once you purchase a package, please make sure to check the expiration date and use all classes before that date.  Any class packs or monthlies not used within the assigned duration will be forfeited - no exceptions.

SIGN-UP/CANCELLATION POLICY:


It is mandatory that all students register online for each class you attend. To ensure your spot please register at least 24 hrs in advance. If you cannot attend a class that you are registered for you MUST cancel yourself out of the class. You may cancel a class up to 90 minutes in advance without penalty. If you are a drop-in or class package holder and register for a class and do not show or cancel within 2 hours before the class start time (late cancel) you will lose a session from your package. Membership holders will be charged $5 to their CC on file for every late cancel.

WAIT-LIST POLICY:


Wait-list notifications will come through the email provided on your Elite account. It is the students responsibilty to pay attention to their email to find out if you have been added into a class (off the waitlist). Please make sure you are subscribed to our Auto-Emails to receive these notifications. Notifications can be sent up to an hour before the class start time. Once added to a class off of the waitlist, all of our regular cancellation policies will apply! If you are no longer able to attend a class that you are on the waitlist for, you must cancel yourself off the waitlist in order to ensure that you are not added to the class.

CLASS CANCELLATION POLICY:


If a class has only 3 or less students registered 2 hours prior to class start time, the class will be subject to cancellation. Cancellations will be made upon studios judgement. All students registered will be notified via email if a cancellation is made. Please register for all classes at least 2 hours in advance to avoid class cancellations!

WORKSHOP POLICIES:


Workshop purchases are non-refundable. 48 hour cancellation notice is required for studio credit. No exceptions.

AGE LIMITATIONS:


No one under the age of 13 will be permitted to take classes at Elite. No one under the age of 16 will be permitted to take Pole classes. If you are under the age of 18, we require parental consent for Pole and Yoga classes. Your parent needs to come to the studio with you, so they can sign the release form with a copy of their ID. This is for insurance liability purposes.

ALCOHOLIC BEVERAGES:


No alcohol is allowed to be consumed before any physical activities at the studio. If you are intoxicated when arriving to our studio, you will not be allowed to participate in class and will not be refunded your money.

PRIVATE CLASSES:


All Private Sessions are non-refundable and must be paid for in advance. Private sessions must be canceled at least 24 hours in advance. If you cancel within 24 hours you will lose your payment. There are no refunds (rescheduling or studio credit) on late cancellations.

PRIVATE PARTIES:


A 50% deposit is required for all parties. Deposits are non-refundable. 7 day cancellation notice is required in order to reschedule, cancellations made within 7 days will forfeit their deposit. Please see our Parties page for more information.

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